Can you provide free samples and what is the lead time?
Yes, we can offer free samples while the freight cost is covered by the buyer. Samples are usually delivered within 3 days for ready stock items.
Do you offer OEM services?
Yes, we provide full OEM services including logo printing on products or custom packaging. The cost depends on the order quantity.
What is the typical production lead time?
For regular items, it is approximately 20 days. For OEM products involving new packaging or molds, the timeframe is typically 30-45 days.
What are your accepted payment terms?
We generally accept TT (Telegraphic Transfer) and Western Union for transactions.
How do you ensure product quality?
We perform 100% inspection during production, followed by random inspections before packing. We also offer pre-production samples for approval.
Do you have after-sales service support?
Yes, we guarantee free replacement for any manufacturing defects within the product's valid shelf life.
Renovera Medical
