Frequently Asked Questions
Q1: Can we obtain product samples?
A: Yes, samples are provided free of charge. However, freight costs are covered by the customer. Regular products are typically sent within 3-5 days.
Q2: What payment methods are supported?
A: We support T/T, Western Union, PayPal, LC at sight, and other standard payment methods.
Q3: What are your key advantages?
A: We are a high-tech enterprise founded in 1988 with a 200,000 square meter facility. Our products are ISO and CE certified, reflecting over 30 years of manufacturing excellence.
Q4: Do you offer OEM services for logo printing?
A: Yes, comprehensive OEM services are available to print your own logo and meet specific packaging requirements.
Q5: What is the standard lead time for orders?
A: For in-stock items, lead time is 5-10 days. For bulk regular orders, it typically ranges from 30-40 days.
Q6: Are the materials safe for medical use?
A: Absolutely. Our products are made from 100% pure cotton, are odorless, and comply with international medical standards like YY/T0330-2015.
Renovera Medical
